Privacy Policy

1. Information We Collect

We may collect personal and business-related information, including:

• Full name, email address, contact number

• Business name and delivery address

• Payment details (processed securely and not stored on our servers)

• Communications, inquiries, and preferences

• Browsing behavior via cookies (non-identifiable)

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2. Purpose of Collection

Your personal data is collected for the following lawful purposes:

• Processing and delivering your orders

• Providing customer support and technical assistance

• Sending important service updates, promotions (only with your consent)

• Improving our products, services, and website experience

• Fulfilling legal, tax, and regulatory obligations

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3. Legal Basis for Processing (GDPR)

Where GDPR applies, we process your personal data based on:

• Consent – when you subscribe to our newsletter or promotions

• Contract – to fulfill our obligations when you place an order

• Legal Obligation – for compliance with regulatory requirements

• Legitimate Interest – to improve our services and respond to your inquiries

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4. Data Protection and Security

We apply industry-standard measures and best practices to protect your personal data from unauthorized access, loss, or misuse. All payments are processed via secure gateways, and data access is limited to authorized personnel only.

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5. Data Sharing and Third Parties

We do not sell or lease your personal information. We may share your data only with trusted third parties such as:

• Logistics and delivery partners

• Payment service providers

• IT and security service providers

• Government agencies, when legally required

All third parties are contractually obligated to uphold confidentiality and data protection standards.

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6. Retention Period

We retain personal data only as long as necessary for the purposes it was collected and as required by applicable law. You may request data deletion at any time, subject to legal limitations.

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7. Your Rights

Under the Data Privacy Act of 2012 and GDPR, you have the right to:

• Access the data we hold about you

• Correct inaccuracies in your personal information

• Withdraw consent or object to processing

• Request deletion or restriction of your data

• File a complaint with the National Privacy Commission (NPC) or your local data protection authority

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8. Use of Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings, but some features may not function properly as a result.

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9. Changes to this Policy

This Privacy Policy may be updated to reflect changes in our practices or the law. Updates will be posted on this page with the revised date.

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10. Contact Information

For questions, data access requests, or privacy concerns, you may contact:

Cold Storage MNL – Data Protection Officer
📧 inquiry.coldstoragemnl@gmail.com
📞 0936-385-4356 / 0910-830-1493
📍 1571 Fuguso St. Sta Cruz Manila.

You may also file a complaint with the National Privacy Commission via www.privacy.gov.ph