Help & FAQs
Help & FAQs
We’re here to assist you every step of the way. Below are answers to some of the most frequently asked questions about Cold Storage MNL products and services.
1. What products do you offer?
We offer a full range of cold storage solutions including cold storage rooms, condensing units, cold storage doors, insulation panel boards, and other refrigeration accessories.
2. Do you customize cold storage solutions?
Yes. We work closely with clients to design, build, and install custom refrigeration systems that suit your specific requirements and budget.
3. How can I place an order?
You can place an order by contacting our sales team via email, phone, or our website inquiry form. We will guide you through the process and provide a formal quotation.
4. What are your payment options?
We accept payments through bank transfer, GCash, Maya, and (soon) credit/debit cards. For corporate clients, we also accept company checks and post-dated checks upon approval.
5. Is shipping free?
Yes, we offer free nationwide shipping anywhere in the Philippines.
6. How long does delivery take?
Delivery typically takes 3 to 7 business days after payment confirmation. For custom or large-scale orders, delivery time may vary and will be discussed upon order.
7. Do your products come with a warranty?
Yes, all our products include a standard warranty. Specific warranty terms depend on the product type and will be provided with your order.
8. What is your return and refund policy?
We offer a 100% money-back guarantee if you’re not satisfied with your purchase within 7 days. The product must be unused and returned in its original condition.
9. Can I talk to someone if I need help?
Absolutely. Our 24/7 online support team is available to assist you with any concerns or technical issues.
10. Where are you located?
Cold Storage MNL operates nationwide. For showroom visits, warehouse pickups, or consultations, please contact us to schedule an appointment.
Still need help?
Reach out to us anytime:
📧 inquiry.coldstoragemnl@gmail.com
📞 0936-385-4356 / 0910-830-1493
🌐 https://coldstoragemnl.com