Terms and Conditions

1. General Terms

• Cold Storage MNL reserves the right to update, modify, or change these terms at any time without prior notice.

• Continued use of our services constitutes your acceptance of any updates to these terms.

2. Orders and Payment

• All orders are subject to acceptance and availability.

• Payment must be made in full before processing begins, unless otherwise agreed (e.g., for corporate accounts).

• We accept various payment methods including bank transfer, GCash, Maya, and others as listed in our Payment Methods section.

3. Shipping and Delivery

• Orders are processed within 1–3 business days after confirmation of payment.

• Delivery timelines may vary depending on the destination and order size.

• Cold Storage MNL is not liable for delays caused by third-party couriers, weather conditions, or events beyond our control.

4. Returns and Refunds

• We offer a 100% money-back guarantee for returns requested within 7 days of delivery, subject to inspection.

• Products must be unused and in their original condition.

• Shipping costs for returns may be covered by the customer unless the item is defective or incorrect.

5. Warranty

• Products are covered by a standard warranty period. Details vary by item and will be provided upon purchase.

• Warranty covers manufacturing defects only and does not include damage from misuse, mishandling, or unauthorized repairs.

6. Limitation of Liability

• Cold Storage MNL is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Intellectual Property

• All content on our website, including text, images, logos, and product information, is the property of Cold Storage MNL and may not be used without permission.

8. Privacy Policy

• Your personal information is handled in accordance with our Privacy Policy. We value your privacy and commit to protecting your data.

9. Governing Law

• These terms shall be governed and interpreted in accordance with the laws of the Republic of the Philippines.

If you have any questions about these terms, feel free to contact our 24/7 support team.